60 Day Money Back Guarantee applies to only the primary products like the FAST COURSE or the AWARE COURSE. Any add ons including, but not limited to ELITE Weapon Defense or Quick Kills and all other programs have a 30 day money back guarantee. Any trials of the SDTS Programs have a 30 day money back guarantee ONLY on the first monthly installment. After that the user (you) can cancel at any time without any obligation moving forward, but are NOT allowed any refunds.
Why?
It’s simple, any reasonable person should be able to figure out if this is good for them within a month (honestly you should know in the first 10 minutes). Anyone who hangs on for more than 30 days is either being dishonest (trying to get as much as possible for free) or, well…not too bright. Either way, you had MORE than your chance.
Important Note: Any customer will be black listed and banned for life who:
- Takes multiple trials of any program or membership.
- Issues a chargeback on any program.
- Uses extreme profane or inappropriate language on the training platform.
- Is discovered to be convicted of a crime against children, or sexual assault.
- Declines or issues a chargeback on ANY Operation Phoenix payment.
Self Defense Company Hold Harmless and Assumption of Risk
User voluntarily participating in this Activity. User understands that there are risks associated with my participation in this Activity, such as physical and/or psychological injury, pain, suffering, illness, disfigurement, temporary or permanent disability, death or economic loss. These injuries or outcomes may arise from my own or other’s actions, inactions, or negligence, or the condition of the Activity , The Self Defense Company and Instructors. Nonetheless, User assumes all risks of their participation in this Activity, whether known or unknown to them, including travel to and from the Activity.
User agrees to hold the Self Defense Company, it’s owners and Instructors harmless from any and all claims, loss or damage to my personal property, liabilities and costs, including attorney’s fees, as a result of my participation in this Activity, including travel to and from the Activity (including air travel) or any events incidental to this Activity.
By purchasing the user had read this document, and understands it. User understands the legal consequences of purchase and participation, including (a) releasing the the Self Defense Company, its owners and instructors from all liability, (b) waiving their right to sue the District, (c) and assuming all risks of participating in this Activity, including travel to and from the Activity (including air travel) or any events incidental to this Activity.
“If User needs medical treatment as a result of their participation in this Activity, travel to and from the Activity (including air travel), or any events incidental to this Activity, User agrees to be financially responsible for any costs incurred as a result of such treatment. User is aware that the Self Defense Company, owners and instructors does not provide health insurance for me and that they should carry my own health insurance.
CHARGEBACKS – if you issue a chargeback on any program or item, you will be black listed and scrubbed from the database and you will be banned from the Self Defense Company for life.
Self Defense Company Webinars –
All webinars are NON-REFUNDABLE since they are live events and space is limited. If you miss the event you will have full access to the recording for life so the customer is NOT at a loss.
Self Defense Company Online Specialty and Intro Programs (non-recurring charge)
These are one – time charge programs that include but not limited to: Combatives Fast Course, Reality Check, 60 Minute Self Defense, Family Safe, Guardian Weapon Retention, Protector:CSI., Knuckle Duster.
You have 30 days to review and enjoy the programs. After 30 days you will have online access for life – no recurring charges. If you require a refund for any reason within the first 30 days please email customerservice@theselfdefenseco.com.
Include your name, email, order number and the specific reason you are requesting a refund.
We will respond and you must confirm your request.
YOU MUST COMMUNICATE using the email with which you registered.
Third party requests (someone other than you) will not be honored.
Allow 5 business days for your refund to be processed.
Self Defense Training System Access Memberships
Including, but not limited to: SDTS Bronze, Gold, Elite and Defendu
After the trial period you will automatically be charged. You may cancel for a full refund of your first payment within 30 days of that first charge. After which you may cancel at anytime but you will not be refunded any previous charges regardless whether or not you log in and use the program. This is a training academy – like a gym membership, you may use it as often as you wish.
We provide a service and it’s the customers responsibility to take advantage of that service. It is the same as a cable subscription or gym membership. As long as the consistent service is provided The Self Defense Company has maintained their end of the agreement.
This includes, but not limited to:
Member losing internet access.
Member entering the incorrect email address.
Member getting credit card stolen or lost.
The Self Defense Company offers a 30 day money back guarantee on all of its memberships. If in the first 30 days you wish to cancel, simply email customerservice@theselfdefenseco.com.
Emailing ANY OTHER ADDRESS will not cancel your membership.
If you are canceling because of a technical issue, the Self Defense Company must be allowed 5 business days to solve the problem, if the issue remains unresolved, you will be refunded.
However, if you wish to resume your membership customerservice@theselfdefenseco.com with your name and username OR the email with which you ordered.
Only the person who’s name and email is on the account may cancel or alter the account.
NO THIRD PARTY REQUESTS WILL BE HONORED.
*Attention PAYPAL Customers – If you purchased a program with automatic payments you will need to CANCEL those payments in PayPal directly. The Self Defense Company is not responsible for payments charged by PayPal after your cancelation.
If your credit card/paypal payment declined and you fail to make the next monthly payment you will forfeit any previous payments and your membership will be automatically cancelled after 14 days. You will have several opportunities to make your account current before it is closed. The system will automatically send reminders to the email on file.
The Self Defense Company reserves the right to cancel ANY membership for conduct unbecoming. This can include, but not limited to: harsh language, felony convictions, crimes against children, sex crimes and hate crimes.
Live Training Memberships, Live Intro Lessons and Single Lessons and Lesson Blocks.
You have 30 days to schedule your lesson with your assigned instructor. You may cancel within 48 hours to reschedule. Missed lessons will be rescheduled at the discretion of your Instructor. If you have not heard from your instructor within 5 business days of purchase, email customerservice@theselfdefenseco.com.
Live training memberships are effective 30 days after customer cancels. This means that if they cancel on the 1st of the month they will be charged up until the 30th of the month.
Any chargeback will get you disavowed from the Self Defense Company and you will be blacklisted from the platform.
All content is intellectual property of Damian Ross and The Self Defense Company and can not be downloaded or duplicated without written consent.
Make sure to DOUBLE CHECK YOUR EMAIL on your order.
Your email is linked to your account and incorrectly entered emails will result in your not receiving passwords to log in. The Self Defense Company is not responsible for user error.
Self Defense Company Instructor Program
There is a 30 day refund policy, there will be NO refunds after 30 days. You can cancel the program by emailing your instructor mentor or customerservice@theselfdefenseco.com. It is your responsibility to return any merchandise received back to the Self Defense Company representative. You have 2 weeks (14 days) do do this. If the items are not received, you will not be refunded.
After 30 days you are responsible for making all of the payments. However, if you need to extend time between payments you can up to 30 days. To do this, simply email customerservice@theselfdefenseco.com.
If your account declines and is not rectified in 30 days, you are no longer an instructor in good standing and you forfeit your right to use any of the Self Defense Company name, logo, brand or material and you are no longer considered a Self Defense Company Instructor.
It is your responsibility to get all necessary pictures, bio, affiliate program and set up your social media based on your instructor mentor’s direction. It is your responsibility to set up your initial call with your mentor with in the first 30 days. It is also your responsibility to get your first level certification within the first year of entering the program.
The Instructor Program involves merchandise, training material and considerable expense to set up your website, social media and network. You will have full access to all of the training, information and coaching from the first day.
The Self Defense Company reserves the right to revoke your membership at any time based on poor conduct, such as but not limited to: felony crimes, fraud and anything that would be considered “un becoming” and instructor.
You reserve the right to appeal any decisions. The Instructor program is a license to teach the Self Defense Company curriculum and use it’s resources. It is not a franchise. The Self Defense Company is not responsible for poor performance and financial success. The examples use are not necessarily typical results.
PRIVACY POLICY
We collect information from you when you register on our site, subscribe to a newsletter or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
We do not include or offer third party products or services on our website.
Users will be notified of any privacy policy changes:
How does our site handle do not track signals?
It’s also important to note that we do not allow third party behavioral tracking
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
myselfdefensetraining.com email us: customerservice@theselfdefenseco.com
