Access to Programs you will have unlimited access to your programs for a limited time. Unless you are in SDTS Membership program (Bronze, Gold or Elite) your access will automatically end after the following duration…
Fast Course = 45 days
Aware Course = 30 days
Reality Check = 30 days
Knuckle duster = 30 days
Family Safe = 60 days
Quick Kills = 60 days
One Shot = 60 days
Protection = 60 days
Guardian Police Combatives 60 = days
Guardian Weapon Retention = 60 days
60 minute SD = 60 days
Operation Phoenix = Life access
WW2 Combatives = Life access
Old School = Life access
Police Training Pack = Life access
Refund Policy – we will refund your purchase per the terms of the individual program – however, be advised, you will not be allowed to purchase ANY OTHER PROGRAMS ever again. The reason is simple, there is nothing preventing you from purchasing and refunding multiple programs and moving through the catalog. For example, you could purchase 60 Minute Self Defense, wait 29 days, get a refund and then purchase One Shot Fight Enders…and so forth. Programs and training are given in good faith and the truth is, if you like one program, you will find extreme value in the others.
60 Day Money Back Guarantee applies to only the primary products like the FAST COURSE or the AWARE COURSE. Any add ons including, but not limited to ELITE Weapon Defense or Quick Kills and all other programs have a 30 day money back guarantee. Any trials of the SDTS Programs have a 30 day money back guarantee ONLY on the first monthly installment. After that the user (you) can cancel at any time without any obligation moving forward, but are NOT allowed any refunds.
Why?
It’s simple, any reasonable person should be able to figure out if this is good for them within a month (honestly you should know in the first 10 minutes). Anyone who hangs on for more than 30 days is either being dishonest (trying to get as much as possible for free) or, well…not too bright. Either way, you had MORE than your chance.
Important Note: Any customer will be black listed and banned for life who:
- Takes multiple trials of any program or membership.
- Issues a chargeback on any program.
- Uses extreme profane or inappropriate language on the training platform.
- Is discovered to be convicted of a crime against children, or sexual assault.
- Declines or issues a chargeback on ANY Operation Phoenix payment.
Self Defense Company Hold Harmless and Assumption of Risk
User voluntarily participating in this Activity. User understands that there are risks associated with my participation in this Activity, such as physical and/or psychological injury, pain, suffering, illness, disfigurement, temporary or permanent disability, death or economic loss. These injuries or outcomes may arise from my own or other’s actions, inactions, or negligence, or the condition of the Activity , The Self Defense Company and Instructors. Nonetheless, User assumes all risks of their participation in this Activity, whether known or unknown to them, including travel to and from the Activity.
User agrees to hold the Self Defense Company, it’s owners and Instructors harmless from any and all claims, loss or damage to my personal property, liabilities and costs, including attorney’s fees, as a result of my participation in this Activity, including travel to and from the Activity (including air travel) or any events incidental to this Activity.
By purchasing the user had read this document, and understands it. User understands the legal consequences of purchase and participation, including (a) releasing the the Self Defense Company, its owners and instructors from all liability, (b) waiving their right to sue the District, (c) and assuming all risks of participating in this Activity, including travel to and from the Activity (including air travel) or any events incidental to this Activity.
“If User needs medical treatment as a result of their participation in this Activity, travel to and from the Activity (including air travel), or any events incidental to this Activity, User agrees to be financially responsible for any costs incurred as a result of such treatment. User is aware that the Self Defense Company, owners and instructors does not provide health insurance for me and that they should carry my own health insurance.
CHARGEBACKS – if you issue a chargeback on any program or item, you will be black listed and scrubbed from the database and you will be banned from the Self Defense Company for life.
Self Defense Company Webinars –
All webinars are NON-REFUNDABLE since they are live events and space is limited. If you miss the event you will have full access to the recording for life so the customer is NOT at a loss.
Self Defense Company Online Specialty and Intro Programs (non-recurring charge)
These are one – time charge programs that include but not limited to: Combatives Fast Course, Reality Check, 60 Minute Self Defense, Family Safe, Guardian Weapon Retention, Guardian Police Combatives, Protector:CSI., Knuckle Duster.
You have 30 days to review and enjoy the programs. After 30 days you will have online access for life – no recurring charges. If you require a refund for any reason within the first 30 days please email customerservice@theselfdefenseco.com.
These programs EXPIRE in 30 days. After 30 days you will not be charged again, but you will have to renew your access by placing another purchase or enrolling in an SDTS Membership.
Include your name, email, order number and the specific reason you are requesting a refund.
We will respond and you must confirm your request.
YOU MUST COMMUNICATE using the email with which you registered.
Third party requests (someone other than you) will not be honored.
Allow 5 business days for your refund to be processed.
Operation Phoenix, World War 2 Defendu, Old School Seriers, Police Training Pack expire in one year. After which you will not be charged, however, you will need to renew if you want continues access.
Self Defense Training System Access Memberships
Including, but not limited to: SDTS Bronze, Gold, Elite and Defendu
After the trial period you will automatically be charged. You may cancel for a full refund of your first payment within 30 days of that first charge. After which you may cancel at anytime but you will not be refunded any previous charges regardless whether or not you log in and use the program. This is a training academy – like a gym membership, you may use it as often as you wish.
We provide a service and it’s the customers responsibility to take advantage of that service. It is the same as a cable subscription or gym membership. As long as the consistent service is provided The Self Defense Company has maintained their end of the agreement.
This includes, but not limited to:
Member losing internet access.
Member entering the incorrect email address.
Member getting credit card stolen or lost.
The Self Defense Company offers a 30 day money back guarantee on all of its memberships. If in the first 30 days you wish to cancel, simply email customerservice@theselfdefenseco.com.
Emailing ANY OTHER ADDRESS will not cancel your membership.
If you are canceling because of a technical issue, the Self Defense Company must be allowed 5 business days to solve the problem, if the issue remains unresolved, you will be refunded.
However, if you wish to resume your membership customerservice@theselfdefenseco.com with your name and username OR the email with which you ordered.
Only the person who’s name and email is on the account may cancel or alter the account.
NO THIRD PARTY REQUESTS WILL BE HONORED.
*Attention PAYPAL Customers – If you purchased a program with automatic payments you will need to CANCEL those payments in PayPal directly. The Self Defense Company is not responsible for payments charged by PayPal after your cancelation.
If your credit card/paypal payment declined and you fail to make the next monthly payment you will forfeit any previous payments and your membership will be automatically cancelled after 14 days. You will have several opportunities to make your account current before it is closed. The system will automatically send reminders to the email on file.
The Self Defense Company reserves the right to cancel ANY membership for conduct unbecoming. This can include, but not limited to: harsh language, felony convictions, crimes against children, sex crimes and hate crimes.
Live Training Memberships, Live Intro Lessons and Single Lessons and Lesson Blocks.
You have 30 days to schedule your lesson with your assigned instructor. You may cancel within 48 hours to reschedule. Missed lessons will be rescheduled at the discretion of your Instructor. If you have not heard from your instructor within 5 business days of purchase, email customerservice@theselfdefenseco.com.
Live training memberships are effective 30 days after customer cancels. This means that if they cancel on the 1st of the month they will be charged up until the 30th of the month.
Any chargeback will get you disavowed from the Self Defense Company and you will be blacklisted from the platform.
All content is intellectual property of Damian Ross and The Self Defense Company and can not be downloaded or duplicated without written consent.
Make sure to DOUBLE CHECK YOUR EMAIL on your order.
Your email is linked to your account and incorrectly entered emails will result in your not receiving passwords to log in. The Self Defense Company is not responsible for user error.
Self Defense Company Instructor Program
There is a 30 day refund policy, there will be NO refunds after 30 days. You can cancel the program by emailing your instructor mentor or customerservice@theselfdefenseco.com. It is your responsibility to return any merchandise received back to the Self Defense Company representative. You have 2 weeks (14 days) do do this. If the items are not received, you will not be refunded.
After 30 days you are responsible for making all of the payments. However, if you need to extend time between payments you can up to 30 days. To do this, simply email customerservice@theselfdefenseco.com.
If your account declines and is not rectified in 30 days, you are no longer an instructor in good standing and you forfeit your right to use any of the Self Defense Company name, logo, brand or material and you are no longer considered a Self Defense Company Instructor.
It is your responsibility to get all necessary pictures, bio, affiliate program and set up your social media based on your instructor mentor’s direction. It is your responsibility to set up your initial call with your mentor with in the first 30 days. It is also your responsibility to get your first level certification within the first year of entering the program.
The Instructor Program involves merchandise, training material and considerable expense to set up your website, social media and network. You will have full access to all of the training, information and coaching from the first day.
The Self Defense Company reserves the right to revoke your membership at any time based on poor conduct, such as but not limited to: felony crimes, fraud and anything that would be considered “un becoming” and instructor.
You reserve the right to appeal any decisions. The Instructor program is a license to teach the Self Defense Company curriculum and use it’s resources. It is not a franchise. The Self Defense Company is not responsible for poor performance and financial success. The examples use are not necessarily typical results.
PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
Third Party Pixels and Cookies
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting
https://www.smartrecognition.com/database-opt-out/.
If you wish to opt-out of email marketing from a specific brand that we work with, such as a customer of ours, you can click on the “opt-out” or “unsubscribe” link in the footer (located at the bottom) of any marketing email you receive.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
Google
We have implemented the following:
• Google Analytics
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: https://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following:
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
• On our Privacy Policy Page
Users are able to change their personal information:
• By logging in to their account
• By chatting with us or sending us a ticket
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We specifically do not market to children under 18.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email at least within 7 business days, and probably much sooner than that.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
To be accordance with CANSPAM we agree to the following
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Gift Cards
All gift cards are compliant with Federal Trade Commission (FTC) rules regarding expiration and non-use fees. Gift cards can be used to purchase any program and expire after 5 years.
If not used in one year, the gift card may be subject to an inactivity fee of $5.00 per month.
In the case of sale of company, bankruptcy of dissolution of company, you may not receive full value for your gift card.
For more information on the FTC guidelines and protections for consumers visit HERE <<
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
myselfdefensetraining.com email us: customerservice@theselfdefenseco.com
I’m confused… Regarding the probationary instructor, isn’t it an option to essentially “pause” the instructor agreement and reinstate it at a later time by resuming payments?
And as far as the former Bronze member who is now “no longer interested,” I don’t even know what to say. He obviously was already familiar with the training, but didn’t want to pay for the elite membership? And Operation Phoenix…that’s some good training. When I got my Phoenix membership it wasn’t exactly what I was expecting, but it’s great training.
It seems to me that it’s pretty simple to stay off the disavowed list. I know I’ve never had any issues with SDC. And if for some reason I ever were to encounter any issues, I’m confident I’d be able to resolve them with a simple phone call or email.
Keep up the good work Damian and crew. I know I appreciate my membership, the friendship of others in the system, and all the help and advice you all give.
Hi Sean – thanks for posting.
The Instructor issue –
Expertise
First you’re only on probation for a year – during that time you need to get your level 1 cert which means you must test and have an SDC instructor of Level 1 or higher evaluate you. Right now Owen is teaching without certification which means he’s not QUALIFIED to teach our programs.
BRANDING
Second, if you’re no longer paying your SDC Instructor Membership fee – you no longer have the license to use the logos, names of the programs and any other brand names used by the SDC.
However – if you’re an instructor and you receive a certification you can use the SDC certification in your credentials.
So let’s say Owen was a level 1 instructor and failed to keep up with his payments and left the program. He still carries the certification credential, but he can only list it like any other rank or certification.
for example:
Owen Brown
Head Instructor
Black Belt in TKD
SDC Level 1 Instructor
CPR Certified
That’s it – he can’t say he’s teaching for and in conjunction with the SDC, use any of our logos, etc.
Membership issue –
Like you said, if Ahmed or any other member, takes multiple trials, and cancels they’re only trying to take advantage of the system.
He already knows what the program is about and…already knows the costs. Anything past the second trial and cancelation will get you disavowed.
That’s different if you start in one month – use it for several months, stop and come back later.
He has made ZERO payments and let everything decline multiple times.
It’s incredible to me the lack of respect that people have. Would they go to a dojo over and over again demanding a “free trial”? When I trained TKD, I paid from my first week. That’s just the way it works. It’s crazy that people feel that SDC is any different. Now, I’ll be the first to admit that I neglected my training. I became a member, reviewed some module 1 stuff, then didn’t touch it again. For years. But that doesn’t mean there’s not value. In fact, the biggest value was I could come back, review, and dive right back into training.
Oh, and thanks for your reply, the info and the thoughts behind it. I realized after I posted that I said I was confused… just want you to know, I meant confused about people being so ignorant. I knew you had good reason to put them on blast on the disavowed list!
Hey, have a great Thanksgiving if I don’t talk with you before!
Hey Sean – no worries but you hit on a good point…the SDTS is made for just that – go, come back, go…come back.
Training (even with me) comes in waves. Once you get your foundation set — you can go and come back…it’s self defense…not a title fight.
Have a great Thanksgiving.
Okey let’s make things clear, you said that I tried the elite program twice, and that’s not true. I only tried it once and I found that it’s not elite as you said, and it’s not complete as you marketed it. The program misses a lot of important subjects like the following:
1 – You don’t have solid counter offensive tactics, if things gone wrong.
2 – Module 5 escape and evasion, misses a lot about fighting multiple assailants, and any expert will say that it’s not enough.
3 – Knife defense misses a lot about real dynamic combat.
Remember Mr.Ross that you said in the first module that you have to assume that the criminal is armed and have friends, yet you didn’t focus on that enough later, you missed a lot.
Remember Damian that I paid all the fees for the bronze membership and I really enjoyed the program at that time, but when I tried the Elite program, I found the truth.
I first liked the SDTS because I faced a lot of violence since my childhood and I know already the reality of combat, but your problem is that you’re not improving anything, you’re just trying to collect money in the fastest way possible, I’m not an amateur and I have 2 black belts, so it’s disrespectful from some people here to say words like “ignorant”.
Let’s now talk about the operation phoenix program, This program is not the same as you promoted it, and there’s some people here already said that, you want me to pay all this amount of money for just 2 videos Damian, The only good thing about it, is that the real gentleman and the real warrior Carl Cestari appeared in it.
Gentlemen, let’s talk in a more civilized way, I’m not trying to get in to a war with you or your company which I respected a lot before, We can solve things in more political and civilized way.
Ahmed thanks for posting…
1. First you did take the Elite Program Twice:
Receipt 428804 on May 18, May 24 2018
Receipt 512711 on October 11, 2018
2. You are trying to ‘go to war’ with us — in your email “I advise you my friend not to challenge me.”
Counter techniques —
This is the genius of the system and why it actually works under REAL conditions.
The only, and I repeat only thing that works is an aggressive response to an attack. Specific defenses DO NOT WORK. All you care about is position and distance then controlling MOMENTUM and BALANCE.
This is Module 1 stuff – always attack the man. Even armed, clear the weapon and attack the man.
Escape and evasion – “experts” are wrong. They’ve been wrong for centuries.
You can only fight ONE ATTACKER AT A TIME.
The only way you do that is by keeping mobile and using methods based on the least amount of bodyweight commitment.
Operation Phoenix is exactly as advertised.
That being said — it seems like you’ve taken a giant step backwards.
Specific defenses – “counter techniques”…I bet you’re doing knife disarms…
The only thing we teach is what has been proven to work.
Simple, core combat methods that always take ground…
But I’m not done…
Just so we have a point of reference I would like to introduce the person you are proudly training with now…
Neil Lohan…THIS EXPLAINS EVERYTHING.
Enjoy people….
https://www.youtube.com/watch?v=PRLu4zXHvnA
https://youtu.be/Iox39jRHv1E
Thanks for replying Damian..
Why you’re talking as if you’re the one who invented this system? you copied and pasted Carl Cestari Videos exactly as it was.
https://www.bullshido.net/forums/showthread.php?t=62583
Here we can see your reality Damian, everyone can see and read it.
You got the whole point wrong, I’m not talking about specific defenses or knife disarms, but it seems that you only trained with Carl for a short period and missed a lot of points.
You also have some videos where you’re doing some joint locks and throws, we all like martial arts, and we all have background in it.
The man you mentioned is one of the best in Chinese Martial Arts, and it’s disrespectful to bring him to this discussion.
LOL – You’re referencing a post from 2007 from a bitter guy who couldn’t fight his way out of a paper bag…nice.
The fact is that I appear in the vast majority of videos THAT guy posts and the other videos were filmed in my club!
If I’m such a scumbag and he’s such a tough guy…and I SCREWED his instructor…then why didn’t anyone of these people sue or even IDK…confront me.
The person in the post did nothing…NOTHING.
That’s because they’re bullshitters.
Oh and I even reached out to Bullshido at the time to tell MY SIDE OF THE STORY…they weren’t interested… AT ALL.
I spent a lot of time and $$ proving I was right: https://caselaw.findlaw.com/nj-superior-court-appellate-division/1642412.html
Funny, when you “discovered” this from 11 years ago, you never brought it up to us…Instead you continued to purchase our products after the fact — even though you thought I only trained with him for a limited time.
If you didn’t think the SDTS and what we offer wasn’t of great value…you would have NEVER come back after May 24th or even stayed on the mailing list.
Finally, DO NOT mention the name of the Godfather to my daughter again – YOU HAVE ZERO position to do so. You don’t know SHIT about it…me and my relationship to him.
Tom who started the war, because he should talked to me in more professional way, I have Bachelor degree in hospitality and tourism and I know how to handle problems in professional way.
First, this isn’t a war, it’s just entertainment.
You started this by ripping us off, taking multiple subscriptions and programs even though you had NO intention of keeping up your end of the bargain.
Do you think that words like “SHIT” will lead us to a solution?
Solution…you’re posting on it.
I think we’re done. Good-bye.
Haha, Nobody cares about this…Lol
But I’m still sure that I didn’t purchase the elite program twice, and I know that it’s just a dirty trick for collecting money. Bye :)
Sir, just to be clear…below are the receipts for your trials.
Trial 1
https://www.myselfdefensetraining.com/wp-content/uploads/2018/11/Screen-Shot-2018-11-20-at-2.27.37-PM.png
Trial 2
https://www.myselfdefensetraining.com/wp-content/uploads/2018/11/Screen-Shot-2018-11-20-at-2.27.25-PM.png
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