Personal note on hate mail – what you are witnessing is my personal obsession with unreasonable people and every once in a while I can’t help myself and I need to drill down a bit and discover as much as a can about this person. Some people collect stamps, I do this…whatever it is.
Super Lawyer Paul Richmond of Bellingham Washington sent over a dozen emails, and I’m guessing he spent several hours last weekend because he was upset that after spending $27 on 60 Minute Self Defense, he had difficulty logging in and he received one email from an instructor that was a little too sales pitchy.
You Can SEE the whole email exchange HERE:
Now, I agree with him on the email from the instructor – not our style, the instructor went off script and we have since corrected it.
And the first time customer service heard about his log in issue, we corrected it and Paul was able to get in, no problem.
But that first email really triggered him…in fact, he went as far as to look up The Self Defense Company in his own state…
“I went to our State’s Secretary of State’s Corporations Division and there’s not even an active corporation, so not even licensed for business properly but taking money.” Paul Richmond – Super Lawyer, Bellingham, Washington.
What Paul doesn’t realize is that a business entity doesn’t need to be registered in each state to transact business over the internet. In fact a brief google search would reveal that a company does not need to register in a state unless…
- Operating out of or having a physical presence in that state.
- Frequently conducting in-person meetings with clients in that state.
- Deriving significant portions of the company’s revenue from that state.
- Having employees work in that state or having to pay state payroll taxes.
- Having or applying for a business license in that state.
Resource Here <<
It was on this “fact” that “Paul Richmond – Super Lawyer from Bellingham, Washington” imagined that we were going to face a class action suit.
Here is Paul Richmond – Super Lawyer from Bellingham, Washington’s Review:
Now to be clear…
We literally spend 3 of the 9 units of 60 Minute Self Defense using Pepper Spray – but it’s a fraction of the actual tactical training. If Paul took the time to post his issue, he would have discovered that ANY small aerosol can replace it. Also, Paul didn’t take the time to look at the AWARE COURSE, that directly deal with travel and moving in public or the other 6 units of 60 Minute SD as well as the 3 bonus lessons.
Now that you read Paul Richmond – Super Lawyer from Bellingham, Washington’s review, I took the liberty of discovering some of his reviews on google HERE <<<
Here are the highlights…
Here’s the thing Paul – we are here to help. The irony is this: you clearly have some customer service issues with your legal business, and when you experience a log in issue and an email that you don’t like the tone of you immediately LASH OUT and threaten.
You would think you would have a level of understanding that would be higher than your average person…but you don’t, in fact you’re way worse…which speaks volumes to about your character.
I hope you find peace some day – but that doesn’t mean I’m going to sit back and let you disparage my company and it’s instructors..not on my watch.